1. Introduction
IPTV Mate ("we", "us", "our") is committed to protecting your personal data and respecting your privacy rights as required under the General Data Protection Regulation (GDPR) and applicable EU member state data protection laws.
2. Data We Collect
We collect and process the following categories of personal data:
- Account data: Name, email address, chosen subscription plan
- Payment data: Transaction references only; no card numbers are stored on our servers (processed by Stripe/PayPal)
- Usage data: IP address, device type, streaming session data (for anti-fraud and quality purposes)
- Communication data: Messages you send us via email, WhatsApp, or Telegram
- Cookie data: Session cookies and optional analytics cookies (see Section 7)
3. How We Use Your Data
We process your personal data for the following purposes:
- Providing and managing your IPTV subscription
- Processing payments and preventing fraud
- Sending transactional emails (order confirmation, login credentials, renewal reminders)
- Responding to customer support requests
- Improving service performance and troubleshooting technical issues
- Complying with legal obligations
4. Legal Basis for Processing
We process your data on the following legal bases under GDPR:
- Contract performance: To fulfil your subscription order
- Legitimate interests: For fraud prevention, security, and service improvement
- Legal obligation: For tax and regulatory compliance
- Consent: For optional marketing communications (you may withdraw consent at any time)
5. Data Sharing
We do not sell your personal data. We may share data with:
- Payment processors (Stripe, PayPal) for transaction processing
- Email service providers for transactional communications
- Hosting and CDN providers for service delivery
- Legal authorities if required by law
6. Data Retention
We retain account data for the duration of your subscription plus 12 months. Payment records are retained for 7 years as required by EU tax regulations. You may request deletion of your data at any time, subject to legal retention requirements.
7. Cookies
Our website uses essential cookies (required for the site to function) and optional analytics cookies. You can manage cookie preferences via your browser settings. Disabling cookies may affect some website functionality.
8. Your GDPR Rights
Under GDPR, you have the right to:
- Access: Request a copy of the personal data we hold about you
- Rectification: Correct inaccurate personal data
- Erasure: Request deletion of your data ("right to be forgotten")
- Portability: Receive your data in a machine-readable format
- Objection: Object to processing based on legitimate interests
- Restriction: Request restriction of processing in certain circumstances
To exercise any of these rights, contact us via our Support page, or email us at contact@iptvmateeu.com. We will respond within 30 days.
9. Security
We implement industry-standard security measures including 256-bit SSL encryption, secure servers, and regular security audits. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
10. International Transfers
Some of our service providers are located outside the EEA. Where data is transferred outside the EU/EEA, we ensure it is protected in accordance with GDPR requirements, using Standard Contractual Clauses where applicable.
11. Contact & Complaints
For privacy-related enquiries, contact us via our Support page, or email us at contact@iptvmateeu.com. You also have the right to lodge a complaint with your national data protection authority.